Best customer care service ! Very professional and nice. Great communication and work done as promised . Will most definitely be back ! Thank you guys so much .
I traded in my car on 5/19/2022. I had great service and worked with Hank Brown. I feel I got a very fair deal on my trade and an very happy with my "New" vehicle. I would suggest this dealership to friends and family.
I had to take my car in for a inspection for a oil cap that was left off and they were so nice about it. They even gave me my next 2 oil changes free. Great team.
Danzell and Clyde were GREAT! Danzell made sure I left with the exact car that I wanted with all the features that I asked for. They both made sure I understood everything I signed, all the functions of the car, and informed me on service dates, payments, etc. very happy with my experience and for them being helpful and patient with me.
Kia of Chattanooga is the best dealership I’ve ever been to.I would definitely recommend them to anyone.There service department has exceeded my expectations in every way.We love our 2019 Kia Sorento.We will definitely be back when it’s time for another vehicle.
We are Eighty plus years old and so the need for reliable car dealers is very important. We are most satisfied with KIA of Chattanooga. They took the time to let us know the car we were purchasing, and the Service has called to be sure we serviced as they scheduled. I do not worry about our care being taken care of. Thank you very much!
They are friendly and very helpful. They did a great job. He answer my questions that I had. He walked me to my car and left it running for me it was very helpful. Thank you for a wonderful job and being nice.
Wonderful experience. The staff was friendly and helpful and answered all of our questions. I'm nervous when making big purchases but they helped me.
Best experience I have had with purchasing a new car! Customer service, finance office, trading in, you name it! I was on a short timeline and they got me in and out. I feel I got a great deal with my new car and my trade in. The salesman owned a car that I was test driving and his personal testimony was real and honest and he showed me other tricks I was not aware of. Very pleased with my overall experience so far.
John and Ally made the buying process very easy for me and helped me find the right car to fit my needs for me and my wife
I have been thoroughly impressed with Kia of Chattanooga. I recently took my new vehicle in for maintenance and they went above and beyond. They noticed a problem with one of my headlights and before they even told me about it they had the new light assembly ordered and on the way. Covered by the best warranty in the industry!
Amazing, love Kia of Chattanooga! It’s my favorite place to work with. I would definitely go back. Thanks for everything y’all do for me!
Had to have some recall work done on my car. Great service and communication. The work was done at the time they said it would be done
Brought my car in for oil change, wiper blades and battery for my key. Everything was done in a timely manner. Everyone there were very nice and kept me updated on progress.
I bought my Optima here in 2012. Have had it serviced here regularly since then. Always have been pleased with the service, but not this time. Many of the staff were not wearing masks. The Wi-Fi is weak. No refreshments, not even coffee. Every time I go the service person tells me that I need some additional service and the price is exorbitant.
They are friendly and very quick to assist you either if you are looking at a vehicle or just getting routine service done. Highly recommended
only thing I can say was they were fantastic they treated me with respect and they asked me what they could help me get and how they could help me Josh the one that sold me the car was fantastic salesman you won't find a better salesman than that he was great I mean you might have better salesman but he was great to me
The service department is fast,efficient, and kind. I feel like they are my friends, not someone I just do business with occasionally. Jacob really cared about getting my car fixed in a timely manner.
Fast and friendly service i was a on a tight schedule when me and my wife stoped in. Couple hrs later we were all finished up.
Kia of Chattanooga always provides time service. They advise given is valuable and always accurate. I recommend Kia of Chattanooga for all your service and maintenance needs.
Everyone was very friendly and happy. My service check and oil change was explained well after it was finished. Great service with not a long wait.
The people in service have always been honest and helpful with me and are willing to find alternate Pat's to make a solution work.
I appreciated the kind service and timeliness. Waiting area was clean and I felt comfortable waiting on my oil change. I missed the complimentary water though.
Very pleased with making my appointment for oil change and filter. Was sorry to see Robert Painter had left, His replacement, Nikki is my new go to for service write up. She is very efficient and good to deal with customers.
I had a really good car buying experience. Hank was very nice and helpful. The only hiccup was I wanted the sunbeam color and it was unavailable but it still left with a Seltos in a different color
The best car buying experience I have ever had. The staff was professional, fair and friendly. We will definitely be coming back,I highly recommend them.
Super helpful and got us what we needed! Told the sales man what we were looking for in a car and he delivered right away!
Service has been a real pain to deal with my car is using oil and it’s brand new I can’t leave it for days with no car
The service was amazing! The employees were helpful and very kind. They took really good care of my car and the price was great! Would definitely recommend to anyone!
They were really helpful with my situation! I had a tire issue and they were quick to figure out what happened and educate me on my problem
This was the most stress free experience we've ever had buying a car! Brian was amazing! These people are top drawer...Highly recommend them!
My service was performed on time and they didn't keep me waiting for very long at all!! Friendly and informative staff! We love everything about our telluride!
My wife and I really enjoyed working with the folks at Kia of Chattanooga. What we liked most was the easy feeling while shopping. There was no forced sales pitch at all. Very good experience.
Great service and great attitude. I was able to schedule my service online. I dropped off my vehicle without hassle. I then picked it up without hassle.
I took over my Kia from my dad who recently passed away. I have only had 2 interactions with Kia so far and they both have been great! Everyone is very friendly I am not waiting all day.
Went in to purchase a new Forte. Sales department was excellent. Salesman took men and showed me several vehicles and we test drove the one I purchased. Whole process went so smoothly. Was in and out in 2 hours. Fantastic service.
Everyone was so nice and helpful! I was there for them to service my car for a couple of recalls. I appreciate your help and kindness!
A very pleasant experience and made purchasing a new vehicle something I would look forward to again in the future. I would recommend Brian Daughtery to my friends.
this dealership is very clean and was maintaining Covid-19 safety measurements. I had a wonderful experience buying my new car with John Im and Boone. Thank you!!!
Service personnel were very friendly and accommodating. The cost of services performed were reasonable. I would recommend your Service department to friends of mine. I will definitely bring the car in for service, probably in 6 months from now.
What a great experience we had at Kia of Chattanooga. Great help, great service. Super friendly staff. Would highly recommend Kia of Chattanooga to anyone..... this makes our forth vehicle purchased from this dealership. Great 100,000 mile warranty.
Great maintenance experience. 25,000 mile maintenance was done well and efficiently. The waiting area was clean, and social distancing due to covid was planned for.
Great service, and great timing. Gavin helped me out along the way by keeping me updated and also helped me get a rental to keep my life going.
Charlie in service area is the best! Always friendly and goes out of his way to make everything right- top notch customer service .explains everything so that even I can understand
KIA did my recall fast and efficiently. I am very satisfied. I would recommend KIA to everyone I know. The service department was very courteous.
I accidentally made my appointment to get my oil changed for the wrong day, but Jacob in the service department was able to fit me in so i didn’t have to wait any longer.
Jeffrey (finance) and Jon (salesman) were very friendly and professional. Answered all questions politely and never made you feel that you were a bother. Certainly recommend KIA of Chattanooga to anyone.
Awesome staff and clean place. Helpful salesman. We had Brian as our salesman and he explained everything to me and was friendly and made sure we was placed in the car we wanted and could afford. I would and have recommended ppl to come to Kia
They took my car right in ( had appointment) people were very nice. In and out pretty quickly. They told me everything they did and walked me to my car. Very nice.
Service was excellent, Gavin was very kind and helpful. I alway use Kia for my vechicle needs and have had execellet service. Would recommend them to anyone.
The process was easy and painless. The guys at Kia of Chattanooga were able to work with us and get us into a new Kia! Thanks Danzell and Clyde! And, also Lindsey for keeping me interest in Kia.
Great place to do business!!! Great people and great service! Will definitely do business here again. Finance department was great and explained in detail charges and payments.
They always provide great service for my vehicle and excellent customer service. I definitely recommend this dealership when anyone is looking to purchase a vehicle.
The service was my first since moving to Chattanooga. I am a service advisor for Nissan, so I know what to expect. Fast and friendly. Thank you
Kia is always friendly and give great service. We will continue to use the service department for our Kia Sorento and we always tells people about the great service we receive!
For a first time car buyer, this place went above and beyond expectations. The whole process was simple and easy. Pierre was extremely helpful and tried to make sure we got the best deal possible so we could leave in a brand new car. This service was amazing.
Service team are really caring and behave very respectfully. They have made the service process very simple for customers. Also, they are very flexible by appointments.
Friendly. Informative . Patient with all the questions asked. Looking for a used vehicle and came out with a new Sorento. Hank was great to work with.
I am very pleased with dusty young and how he and the manager was able to help me get me a new car thank you
Came in on 10/23 for my first service on my Stinger. I’ve never been to Kia of Chattanooga. The staff was very friendly and informative.
Customer service was too notch Pierre Williams was beyound amazing getting us into our new car and made sure we were 100% happy with our new I will be returning for future vehicles
Brandon was outstanding. So professional and helpful along with the rest of the Kia staff. Will definitely recommend Kia of Chattanooga in the future. Thanks
Fantastic experience! Danzell and Matt were so helpful and made the whole car buying process amazing. I love my car and i would absolutely recommend Kia of Chattanooga to anyone.
Everything was great. Charlie did a great job of helping me. He got my car in and out right away right away. I will come back.
The staff is always courteous and polite. Staff double checked for me on what turned out to be a substantial savings for me. Answered all questions.
Scott Kephart, the salesperson, who sold me my KIA Soul, was marvelous. He made me feel like a VIP. He even packed up most of the stuff in my Mazda Protege and transferred it to my new car for me. I have bought numerous new cars in my life but never before have I been so royally treated.
Had a wonderful experience at Kia of Chattanooga. Josh our sales guy was awesome. I've always been a ford girl but Kia has changed my mind. Absolutely love my 2021 Kia Soul.
Go see Pierre Williams he got me approved fast and he did an amazing job working with me and my husband thank you so much
From the moment I call Hank i was sold!! He was so nice and professional. I knew which car I wanted and Hank explained where it was and all about the details of the car. As soon as my husband and I walked in the door of the dealership we were made to feel like family!!
The staff at Kia is always very friendly and courteous. The service department is very helpful and they get your car taken care of very quickly.
They were very courteous they met me with a smile they did a excellent job on my service they were very quick and efficient and anchored all my questions I was very well satisfied with service I received from Kia of Chattanooga
Took our Sedona to have recalls service performed. Gavin provided excellent customer service & shuttle service was a life saver! Awesome experience! Service recalls work was completed sooner than hope for!
First time at Kia of Chattanooga and it was a great experience. Everyone was so nice and answered all my questions. They even walked me to my car and opened the door for me when I was leaving. I had a light on in my car that would not go away and they took care of it and checked the pressure in all my tires. Will definitely be back for any service needs for my Kia Soul!
Very friendly and took care of the recall problem ! Will use this dealership in the future ! Everyone was great to deal with concerning my Kia Soul ! There was no charge for this service !
Though I bought my car from another Dealer KOC took care of me like i was their own. I was facing a bad engine in a car I just bought and wasn't halfway on payments yet. I was scared and frustrated. Gavin set my mind at ease first call and didn't change through the whole experiance. And my repair did not cost me a cent. That's huge! If you make me nitpick anything i would say keeping customers informed on progress would be nice. Like a site we could log into and see what's been done ...
The workers all seem very nice! I did not have to wait as long as i thought i would have too wait. Looking foward to going back!
Brian was very helpful and laid back. Was able to answer questions, offer advice. I mentioned I wanted an orange Forte GT-Line, but they only had white and blue, so I was gonna settle for blue. When we went back inside to start the paperwork, Brian asked about an orange one that he thought was already sold, and turns out it wasn't (had just been brought back from test drive). He didn't have to check; I had already agreed to buy the blue one. But he did, and I'm happier.
Absolutely enjoyed buying my Sportage from this dealer. Brian listened to what I wanted and found me the perfect choice. He was very knowledgeable about all the cars on the lot. No pressure to buy and they worked with me on financing. Go see them and drive away in your dream Kia!!!
Upon arriving to the dealership. Lindsy,called and set us up with a salesperson. "Dustin" he was great. he tried hard to accommodate us. and helped us find our car. great hospitality, from everyone... we love our suv... thanks to the staff, of KIA of chattanooga...we will be back...
Everything was good, I had a overall easy and great experience. Thanks so much I really appreacite it. Will be back whenever I need anything done!
This is the second time I’ve purchased/leased a car at this dealership. I had a unique situation and started my purchase over the phone. Allie was caring and considerate. She took care of my initial need and then had me work with Pierre. Pierre did an amazing job. He was a consultant, not a pushy car salesman. He listened to my needs, discussed all my options and made a recommendation. I am very grateful he worked with me that day.
So far so good as everything seems to be fine with the new car and we will see how the service works out in the future. I still have to come in and sink my android phone with the car. I will probably stop by and see Dustin next week as I now have a Google Account and pass word.
On Wednesday October 14th, I had a 3:30 appointment for a headlight replacement. Upon arrival, Charlie was extremely friendly, and eager to help. However, while a headlight replacement only takes a short while, it was a few minutes before 5:30 when everything was finally completed. Although I do understand things happen, and some days can be a little busier than others, I waited for two hours before I got an update on why it was taking so long, and even that was only because of the initiative that I took to ask. When I finally did ask for assistance, I was told ...
Mr. Brandon Pyles and the Sales Manager were both very friendly. They were willing to work with me and helped me find a car that I liked and could afford on a fixed income.
Excellent Service Juan was very nice, helpful, and professional. He went out of his way to make sure that we were happy and satisfied Thanks Again
A Very professional place and yet such truly wonderful people to assist you. There was absolutely NO high pressure at all! My husband and I consider the time we spent there as a blessing. We actually feel that our salesman, Hank Brown is now our friend. We are happy! Thank you Kia and thank you Hank Hank & Patsy
Very impressive car dealership ! Very upfront and honest from beginning to end If you are looking for a good car buying experience I highly recommend going here. !
They have always been polite, friendly, helpful, and informative. They send you a text message and call you to remind you of you’re upcoming appointment.
I was here 2 Saturday’s in a row to test drive. Scott first time, second time he had a customer so Danzell helped us. I came back on 12th and purchased. Danzell was new, but you would not have known it had he not told us he sat in the car and explained all buttons and functions to my grandson. Both guys were excellent in helping us.
My wife and I came in looking for a used car for my son the sales Personnel were absolutely phenomenal it was one of the best car buying experiences I've had
I came to kia looking for a good used car when me and my fiancé pulled up we were approached by hank. He asked how he may help us. And we told him we were shopping around for a car. He showed us a few cars. I test drove one. Then he took us inside to see what i could qualify for. I started feeling sick my sugar was dropping. My fiancé told hank so he said he didnt want me getting sick he would contact us the next day. As we were leaving me and my fiancé looked at ...
We were very impress again with Kia of Chattanooga especially Ms. Patrica Miller. She did an outstanding job in the way she handle our selection of a Kia Optima on July 29, 2018. Kia should be proud to have her as a sales woman. The Yearby Family.
It was actually the first time that buying a car was fun, and not a hassle. Kevin Anderson was informative, worked hard to meet the needs we required, and was such a pleasure to do business with. The atmosphere at the dealership is warm, friendly and not at all coercive (as was the case in the 3 other dealerships we visited). They really do try to get you the best deal, and pull out all of the offers, rebates, and incentives; without you having to ask. We will be in the market to buy another vehicle next year, and will definitely ...
I went to at least 5 dealerships, but Kia of Chattanooga was by far the most helpful. This was my first new car purchase, so I was nervous going into it. I had done so much research and I was so sure that I wanted a brand new Honda Civic. Somehow I left that day with a brand new Kia Forte, and I couldn’t be happier. Hank Brown helped us at Kia, and he made this experience so easy for me. I told him exactly what I was looking for in a car and what kind of payment I was ...
The best service shop I have ever used. They are always Johnny on the spot. I have purchased 3 new kias and have never been disappointed in the service department
Hank was extremely friendly throughout the whole buying experience. He was knowledgeable and made sure we were comfortable with the features of our new car before leaving the lot. He worked hard and stayed late to get us a deal we were happy with. The facilities were clean and everyone we encountered was friendly. I will be coming back in the future for any car purchases.
Could not ask for a better experience at a car dealership. Everyone there was very nice even if it was a used vehicle. I would like thank Sales Specialist Hank Brown for his kindness and everyone else that works there.
Would never go anywhere else. This was my 3rd purchase from here and I have never regretted it. I plan to make more in the future!Ringgold
My first experience buying a brand new car and it was amazing!! I recommend this experience to everyone!? And I can't wait to buy again.
I purchased a vehicle a few years ago from Hank and this awesome dealership. Recently, I decided to trade my car in for something with more space for my expanding family and Hank was there to handle everything. It was a smooth process and I was driving off the lot a happy customer. My family and I love our new car! I highly recommend Hank if you want a smooth and speedy service.
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